To ensure the clarity of the transaction, please read this policy carefully before placing an order.
- Scope of policy application
All sold items (including but not limited to coffee machines, coffee grinders, accessories, etc.) are final sales and no returns, exchanges or refunds are accepted.
Customized products, discounted items and consumables (such as coffee filters and disposable capsules) are subject to this policy by default.
- Explanation of Exceptional cases
If any of the following problems occur, please contact customer service (serwindacy@coffeetablerus.com) within 24 hours after receiving the goods and provide evidence:
✅ Transportation damage: Obvious damage to the goods during delivery (photos/videos are required).
✅ Wrong item sent: the actual received item does not match the order (original packaging must be retained).
❗ Note: Exceptions do not apply to non-quality issues (such as subjective differences in color/size and customer mispurchase).
- Processing procedure
If the exceptional conditions are met, we will provide:
Reissued goods (priority processing);
Or negotiate partial compensation (bank/payment platform information is required).
- User Responsibility
Please inspect the goods on the spot upon receipt. Once signed for, it will be regarded as having no objection to the condition of the goods.
For returned items due to incorrect address or rejection, the shipping cost shall be borne by the customer and no refund will be given.
- Contact Information
If you have any questions, please email us at serwindacy@coffeetablerus.com