We are committed to providing high-quality coffee equipment while ensuring that you have a clear understanding of the delivery process.
- Place of shipment and delivery time
Shipping country: All orders are dispatched from the warehouse in the Czech Republic.
Processing time: Orders will be dispatched within 15 to 30 working days after placement (excluding weekends and public holidays in the Czech Republic).
Note: The peak period for customized products or promotions may be extended. We will notify you by email.
- Delivery range and cost
✅ Supported regions: most countries around the world (some regions are subject to customs restrictions. Please consult before placing an order).
💰 freight calculation:
Automatically calculate based on destination and product weight (displayed in real time on the checkout page).
Within the Czech Republic: Fixed shipping fee [XX euros] or free shipping for orders over [XX euros].
- Logistics tracking and notification
After shipment, you will receive an email containing the logistics tracking number and tracking link (sent to the order email address).
It is recommended to use a third-party platform (such as 17Track) to check the status of the package in real time.
- Customs and Tax Information
International orders may incur import duties/value-added taxes, which shall be borne by the recipient.
It is recommended to check the customs policies of the destination in advance to avoid delays.
- Handling of abnormal situations
If you encounter any of the following problems, please contact serwindacy@coffeetablerus.com within 24 hours:
⚠️ logistics information has not been updated for more than 7 days
⚠️ The package shows signed for but not received (local logistics proof is required)
- User Responsibility
Please ensure the accuracy of the delivery address. Any return due to an incorrect address will require re-payment of the shipping fee.
Rejected packages will be refunded after deducting the round-trip shipping fees (calculated based on the actual payment amount).
If you have any other questions, please feel free to contact us by email: serwindacy@coffeetablerus.com
(Reply within 24 hours on working days, and delay to 48 hours on weekends)